Business Operations
Operations
New York, New York
Full Time
Why Peerbound
Every B2B buyer wants to hear from a company's current customers before making a buying decision. As AI makes every market 10x more competitive, a company's ability to unlock and activate the voices of its happy customers isn't just a nice-to-have; it's the only moat. Peerbound makes this possible at scale.
Today, we do this for leading B2B SaaS companies like AlphaSense, Braze, Canva, Databricks,and Gong. We have the rare opportunity to disrupt not just multiple old-school software vendors, but entire categories of software, services, and labor.
Our core values are Dazzle Customers, Deliver Results, and Demand Excellence. We recruit people with a demonstrated track record of excellence and give them the room to do the best work of their lives. If this sounds like the environment where you do your best work, we invite you to build with us.
We are proud to be an NYC company, working hard in-person at our office near Penn Station. Our founders helped build Braze and Datadog, two of the city's biggest IPOs, and we're backed by the venture investors behind Square, Instacart, Airtable, and Webflow.
Why Now
We've spent two years earning product-market fit the hard way: 30+ enterprise customers who pay real money and keep doubling down. We have 4+ years of runway and it’s now time to accelerate.
We are growing rapidly and building a high-performance team. We need people with a track record of excellence, because those are exactly the kind of teammates you will be surrounded with.
You will have real impact, in a role that is strategically important to the company, and you'll be early enough to change the trajectory of Peerbound. We expect that you will learn and contribute so much at Peerbound that it will accelerate your career more than working anywhere else.
What You'll Do
Your two main responsibilities will be (i) transforming data into insights and (ii) automating business processes. You’ll work across go-to-market, product, customer success, and leadership to solve problems, improve how we run, and build systems we can scale. We’re looking for someone who loves dashboards, data analysis, is comfortable using AI tools, takes real ownership, and will get their hands dirty. You’ll report directly to our Head of Operations and Customer Success.
Own GTM and product operations. Run the operational and administrative backbone of the go-to-market function, from opportunity/pipeline management through onboarding and go-live with customers. Build a product operations function from the ground up, improving how we track product usage and generate alerts on customer engagement, risk, and expansion signals. Create metrics that help us understand what is happening across our customer base.
Build workflows and automations. Your goal is to remove repetitive labor out of every job at Peerbound. You will identify repetitive work across all functions and build automations and systems that eliminate manual effort and improve how fast we can move at Peerbound.
Execute special projects. Deliver strategic analysis, content, and messaging in support leadership and board meetings. Lead the process for capturing customer stories for a key account, including interviewing executives, creating content, and turning insights into usable internal and external assets.
Who You Are
You have 3+ years of experience in management consulting, investment banking, business operations, or a similar role, with a technical degree in engineering, finance, mathematics, or demonstrated interest in coding or automation using AI.
You are a clear, confident communicator that is comfortable in front of executives and solves problems from first principles. You are technically curious and excited at the prospect of using AI and other tools to automate repeatable workflows.
You are comfortable with ambiguity, able to turn complex problems and processes into simplicity. You are low-ego and willing to do what it takes to make the company successful.
You are excited to work in person in our Midtown Manhattan office five days per week.
Compensation
$144,000 to $162,000/year plus meaningful equity and benefits (fully covered medical / vision / dental, 401K, flexible PTO). In-person in NYC, 5 days in-office.
Note From the CEO
This company represents my life's work. I've been part of two IPOs, and I'm building Peerbound to be the kind of place where working here marks an inflection point in your career and leads to bonds that last a lifetime.
This is our first dedicated business operations and AI automation hire. You'll own the numbers for the company: the dashboards, the metrics, the analysis that tells us what's working and what's not. You'll also be the person who finds where we're doing things the slow way and builds the systems to fix it. AI can change how we work for the better, but we need someone who understands the business deeply enough to know where it actually matters.
If you love making sense of data and making things run faster, and you want to do it somewhere your work is felt right away, we'd love to meet you.
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